Technology Support Services
With our technology support services, we work as an extension of your business so you can fully offload your IT needs to our team. We handle your needs for all of your office technology so you can gain peace of mind and stay focused on growing your business.
Our comprehensive technology support service offerings include:
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Virtual CIO Leadership
Experienced technology veterans with executive-level experience provide strategic leadership and ensure your technology aligns with your business plan. As needed, we can formulate strategic IT goals, plan the IT budget, analyze business processes, and facilitate technology changes to help ensure business success and revenue generation.
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Expert Care Help Desk
Whether remote or on-site IT support, we are customer focused so you get up and running as soon as possible! We utilize the latest remote control, remote troubleshooting, and diagnostic tools to assist you and your business, whether in the office or working remotely. Our team rapidly responds to each help request and our ITIL compliant ticketing system tracks each issue until it is fully resolved to your satisfaction.
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Proactive Systems Monitoring and Alerting
Our systems management tools constantly monitor the health and status of your servers, networks, and business critical systems. We keep your systems tuned to peak performance and frequently resolve problems before they impact your business.
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Anti-Virus and Anti-Malware Protection and Monitoring
Due to the ever-increasing sophistication and frequency of attacks and the associated risks to our client, we protect your business with best-in-class, enterprise grade endpoint protection software. We monitor your computers 24 x 7 x 365 and are able to immediately resolve any malicious activity.
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Operating System Patches & Updates
System updates are reviewed by our team and remotely installed on your systems using our automated management system. All of this takes place in the background, scheduled after business hours to minimize the impact to your business.
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Data Backup & Disaster Recovery
We make sure your data is backed-up and available. If available, we can manage your current platform or assist you in creating a disaster recovery policy and solution that protects your data and insures business continuity in the event of a failure.