ESRM Program · People Cluster
Workplace Violence Prevention
Hear about warning signs early, and have a plan when someone crosses the line.
$2,500 fixed-fee assessment 3–4 weeks Credited toward the vCSO program
Measured against ANSI/ASIS/SHRM WVPI.1-2011. Led by Don Oxman, CPP, CISSP, CISM. Licensed by Texas DPS. In business since 2013.
The warning signs usually reach someone first.
Workplace violence prevention is one of thirteen domains in our Enterprise Security Risk Management (ESRM) program, and part of the People cluster with Travel Risk and Threat Management. It covers threats, intimidation, and assaults at work: an angry patient at a clinic front desk, a fired warehouse worker who comes back, an employee’s ex-partner waiting in the lobby.
In most small and mid-sized companies, this lands on the HR director or the office manager by default. There is a line in the handbook, but nobody has been trained to handle a threat, terminations are planned around paperwork rather than safety, and no one has walked the building to ask how someone would get in. Concerns get mentioned to a supervisor and then sit there. We help you hear about concerns early and respond to them the same way every time.
What can go wrong at work
Firings & layoffs
A termination handled without a safety plan can leave an angry former employee with a working badge, a key code, and a grudge against a specific manager.
Domestic spillover
An abusive partner knows where an employee works and when their shift ends. Without a process, the protective order stays in a desk drawer instead of at reception.
Customers & the public
Front-desk staff, collections teams, and field technicians deal with upset people every day, often with no de-escalation training and no clear way to call for help.
Warning signs missed
Coworkers often notice threats, fixation, or a sudden change in behavior, but they don’t know who to tell, or they told a supervisor and nothing happened.
Active assailant
Most employees have never been told how to get out, where to shelter, or how to lock down their area. The first time they think about it should not be the real event.
Legal & OSHA exposure
OSHA can cite employers under the General Duty Clause for recognized violence hazards. After an incident, the questions turn to what you knew and what you did.
Five questions for leadership
- If an employee reported a coworker’s threat today, does everyone know who handles it?
- Do you plan higher-risk terminations with safety in mind, or only with HR and legal?
- Would your receptionist know what to do if an employee’s ex-partner walked in?
- Have managers and front-line staff been trained to de-escalate an angry customer or coworker?
- Has your team ever practiced what to do if someone with a weapon comes into the building?
If you answered “no” or “not sure” to any of these, that is where we would start. Most of these gaps cost little to fix before an incident and a great deal to fix after one.
How an Engagement Works
Every ESRM domain starts with the same fixed-fee assessment. If you decide to continue, we credit the fee toward the program, and workplace violence prevention becomes part of your vCSO engagement alongside whichever other domains you need.
Workplace Violence Assessment
- Interviews with HR, the office or facility manager, front-line supervisors, and staff in public-facing roles.
- Structured review: a 15-question risk profile, a 25-point practices checklist, and a maturity score from 1 (Initial) to 5 (Optimized).
- Site and workforce profile: entrances, reception, lone workers, shift patterns, and past incidents.
- Gap analysis against ANSI/ASIS/SHRM WVPI.1-2011, the national workplace violence prevention standard.
- Written report and prioritized roadmap, walked through with your leadership team. The report is yours whether or not you continue.
The fee is credited in full toward the program if you start within 90 days.
The vCSO / ESRM Program
- Assess (Q1): we start from your assessment findings.
- Build (Q2): a written prevention policy, a reporting process employees will use, safe termination procedures, and an incident response plan.
- Local coordination: we help you build a working relationship with your police department, including a walkthrough of your facility.
- Drills and tabletop exercises so managers and staff have practiced lockdown, evacuation, and the first hour after an incident.
- Operate (Q3+): we stay on as the named owner, with quarterly reviews, annual training refreshers, and reporting to leadership or your board.
Month to month. Cancel with 30 days’ notice. About the vCSO program →
Workplace Safety Training
- De-escalation training for managers, reception, and customer-facing staff.
- Warning signs session: what to notice, how to report it, what happens next.
- Active-assailant response training, built around your floor plan and exits.
- Manager briefing on planning and carrying out higher-risk terminations.
Why Total 360
Security and HR, working together
Workplace violence sits between HR, legal, facilities, and security. We work across all of them, so a concern doesn’t stall while each waits on the other.
Sized for your business
You don’t need a corporate security department. We fit the standard to a 40-person office or a 300-person plant and write procedures your managers can follow.
Experienced leadership
Led by Don Oxman: M.S. in Security Management, CPP, CISSP, CISM. U.S. Army and AT&T background. In business since 2013 and licensed by Texas DPS.
Common questions
What does a workplace violence prevention assessment cost?
$2,500, as a fixed fee. It usually takes three to four weeks from kickoff to the readout. If you start the vCSO program within 90 days, the full fee is credited toward it.
What do we get at the end of the assessment?
A written report with your maturity score from 1 (Initial) to 5 (Optimized), the gaps we found against ANSI/ASIS/SHRM WVPI.1-2011, the national workplace violence prevention standard, and a prioritized roadmap. We walk your leadership team through it, and the report is yours whether or not you continue.
Do we have to sign up for the full program?
No. The assessment stands on its own. If you continue, workplace violence prevention runs inside the vCSO program at $2,500 to $7,500 a month depending on scope. It is month to month, and you can cancel with 30 days’ notice.
Can we buy workplace safety training without the program?
Yes. They are available to any client. Billed per session, quoted in advance.
Will you replace the people and providers we already use?
No. We work alongside your IT provider, attorney, insurer, and other advisors. We set the standard, help them meet it, and check that the work gets done.
Start with a 30-minute Risk Discussion
No deck and no sales pitch. Tell us about your sites, your workforce, and anything that has worried you lately. We’ll give you an honest read on the gaps and send a scoped proposal within five business days.
Schedule a Risk Discussion Or call 817-677-0515 · info@total360security.com